How often does your organisation say “Well done”?

How often does your organisation say “Well done”?

Awards season often feels like an opportunity to heap endless praise on the already over-appreciated. By the time we get to the Academy Awards, it feels like you’ve seen the same people over and over again bounding up steps in suits and long gowns and getting emotional in front of a lectern ([Feigning surprise] “I haven’t prepared …

Negotiate your way – what Andy Murray teaches us about communications

Negotiate your way – what Andy Murray teaches us about communications

If you’re British, enjoy tennis and watched Andy Murray’s quarter-final match against the impressively slick-haired Spaniard Fernando Verdasco, you may have caught yourself screaming “Come on!” at the TV, with a couple of fist pumps thrown in. It was a tense final set, with Verdasco matching the Scot on every point. Perhaps, ultimately, Murray’s awareness …